AeroPulse Bone-Conduction Sports Earbuds - Open-Ear Wireless TWS

Processing Time:

All orders are processed within 1–3 business days after payment is received. You will receive an email confirmation once your order has been shipped.

Shipping Time:

Delivery time depends on the destination and the warehouse selected:

• 
  US Warehouse: 3–9 business days
  
• 
  International Fulfillment Centre: 7–15 business days
  

(Shipping times may vary due to customs, holidays, or high-volume periods.)

Tracking:

Once your order is shipped, you will receive a tracking number so you can monitor your package in real time.

Delivery Delays:

We are not responsible for delays caused by:

• 
  Incorrect addresses entered by the customer
  
• 
  Customs clearance
  
• 
  Weather conditions
  
• 
  Courier delays
  

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us within 7 days of delivery with proof (photos or courier confirmation). We will assist with replacement or refund based on the situation.

Order Changes / Cancellations:

Orders can be changed or cancelled within 12 hours of purchase. After this, the order may already be processed and shipped.

Return Window:

You may request a return within 14 days of receiving your order.

Eligibility for Returns:

To be eligible for a return:

• 
  The item must be unused and in its original packaging.
  
• 
  Proof of purchase must be provided (order number, email confirmation).
  

Non-Returnable Items:

• 
  Used or damaged items
  
• 
  Items without original packaging
  
• 
  Final sale or clearance items
  
• 
  Personal care / hygiene products (if applicable to your store)
  

Return Process:

1. 
   Contact our support team at (your email) with your order number and reason for return.
   
2. 
   We will provide you with return instructions and the return address.
   
3. 
   Once we receive and inspect the item, we will process your refund or replacement.
   

Return Shipping Cost:

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Damaged / Defective Items:

If you receive a damaged or defective product, contact us within 7 days with photos or video evidence. We will offer a free replacement or full refund.

Refunds:

Once your return is approved, refunds are issued back to your original payment method. Please allow 5–7 business days for the refund to reflect in your account.